We ship worldwide using postal and courier services.

(Normally, we prepare and ship your package the same day, except during peak periods like Christmas when order volume is higher. Package preparation time is not included in the shipping times shown below.)

Delivery days: Monday to Friday only, excluding public holidays
All packages will require a delivery signature to confirm that the package has been successfully delivered.

Please note that customs duties may apply in some countries outside the European Union. We cannot refund customs fees charged by local authorities.

Normally, we prepare and ship your order the same day (or within a maximum of two business days), except during peak periods such as Christmas, when order volume is higher and preparation delays may occur. This processing time is not included in the shipping time.

So, if you've chosen Express Shipping (2 to 4 business days), for example, the delivery time will begin counting from the moment your order is prepared and handed over to the carrier. At that point, you'll receive a shipping confirmation and tracking email.

If you added the Priority Pass product to your order, it will be processed first. This means that all orders in our daily queue that could cause delays will be skipped so yours is processed first. This ensures our team prepares your package before everyone else.

The PRIORITY PASS only affects order preparation, not shipping, so purchasing it does not guarantee faster delivery. Important: If you have purchased the PRIORITY PASS and one of the products in your order is on backorder due to lack of stock, we will process your order with priority as soon as the new stock arrives.

The Priority Pass allows your order to be processed ahead of all other orders. This means that all orders in our daily queue that could cause delays will be skipped so that yours is processed first. This ensures that our team prepares your package before everyone else. The cost is €9.99.

The PRIORITY PASS only affects order preparation, not shipping, so purchasing it does not guarantee faster delivery. Important: If you have purchased the PRIORITY PASS and one of the products in your order is on backorder due to lack of stock, we will process your order with priority as soon as the new stock arrives.

Except for Spain and Andorra, prices for all other countries vary depending on the weight of the order. The cost will be calculated automatically on the checkout screen.

Premium and Express shipping options are available in some countries. Except for Spain and Andorra, international shipping costs vary depending on the weight of the order. Check the cost and delivery times on the checkout screen.

SPAIN (Peninsula / Balearic Islands)

• FREE shipping on purchases over €100 with delivery in 3 to 5 business days.
• Premium shipping with delivery in 3 to 5 business days. Supplement of €3.99
• Express shipping with delivery in 2 to 4 business days. Supplement of €7.99

SPAIN (Canary Islands, Ceuta and Melilla)

• Air delivery to the Canary Islands with delivery in 3 to 10 business days. From €9.99

EUROPE

• Germany - 3 to 7 business days from €7.99
• Austria - 3 to 7 business days from €8.99
• Belgium - 2 to 7 business days from €18.99
• Czechia - 3 to 7 business days from €8.99
• Denmark - 3 to 8 business days from €12.99
• Slovenia - 3 to 7 business days from €9.99
• Estonia - 4 to 8 business days from €9.99
• France - 4 to 8 business days from €10.99
• Ireland - 4 to 9 business days from €10.99
• Italy - 3 to 8 business days from €11.99
• Latvia - 3 to 8 business days from €8.99
• Lithuania - 3 to 8 business days from €8.99
• Luxembourg - 4 to 8 business days from €8.99
• Netherlands - 2 to 6 business days from €9.99
• Poland - 3 to 8 business days from €9.99
• Portugal - 3 to 5 business days from €7.99
• United Kingdom - 4 to 8 business days from €15.99
• Romania - 3 to 7 business days from €9.99
• Sweden - 4 to 8 business days from €10.99
• Switzerland - 3 to 7 business days from €13.99

For all other European countries , Express shipping is automatically applied. Check prices on the checkout screen.

REST OF THE WORLD

International shipping costs vary depending on the weight of the order. Check the cost and delivery times on the checkout screen. Shipping to all countries is via DHL Express, except for Mexico , where we offer two services: International Mail (15 to 20 business days) and DHL Express.

IMPORTANT

If the product you purchased was acquired as a Reservation or Pre-order (see order confirmation) , its shipment will be made according to the timeframes indicated on the product, with the stock replenishment waiting time being approximately 5 to 15 business days.

Reserving a product means that the customer makes the purchase of it to guarantee priority delivery of the product once we receive the stock.

In addition, ALL cases are shipped separately from another branch via standard mail with tracking and have free shipping, with a delivery time of 7 to 10 days. Cases can only be purchased if the customer resides in Europe.

Customers in the European Union do not have to pay any extra costs to receive a package after it has cleared customs in the destination country.

Customs duties may apply to international purchases outside the European Union . These charges are collected by the local customs authorities of the destination country, and we cannot predict their amount or reimburse them. If these fees are not paid and the package is returned to the sender, Camisetas Fútbol Sorpresa reserves the right to deduct any additional charges incurred for returning the package to our warehouse.

Typically, we'll send two emails regarding the status of your order. The first is to confirm the order, and the second will notify you that it has shipped. The second email contains a tracking number and a link so you can track its whereabouts.

Please allow 24 hours for the logistics company to update the tracking numbers.

If your order is being shipped to a country other than Spain or Andorra, the system will automatically adjust the shipping prices depending on your cart.

For example, the shipping cost for 1 mystery box going to Germany will be lower compared to sending 10 boxes.

Occasionally, issues may arise, but our customer service team will do everything possible to resolve them and ensure your orders reach their destination as quickly as possible.

We define a delayed package as one that hasn't arrived within the dates indicated at the time of purchase. If you don't remember this date, you can find it in the original order confirmation email.

However, a delayed delivery doesn't mean the package is lost; in fact, it's very rare for packages to be lost in transit. In the rare event that the carrier declares a package lost, we may be able to offer a full refund or a replacement, depending on your preference and stock availability. Loss declarations can only be made after a certain period of time following shipment. This varies by country, but the typical timeframe is 30 business days.

If a package doesn't arrive by the end of the estimated delivery time, please contact us and we'll open an investigation with our shipping partners. We won't be able to do so until then.

Our shipping partners will track the package on their network and provide an update that we'll share with you once we receive it. This process typically takes 2 to 3 business days, but please allow up to 7 days for the process to complete, as it may take longer during busy periods.

We won't be able to investigate a package or declare it lost if it was shipped more than 80 days ago. Please contact us as soon as possible if a package is delayed.

In some situations, our customer service team members may choose to skip the shipment tracking portion of this process. However, they will only do so if our shipping partners have already reported potential delays in the geographic area where your package is destined, as tracking will not provide any additional information.

Orders may be returned to the sender for one or more of the following reasons:

1. An incorrect or incomplete address
2. An illegible label that has probably been damaged in transit
3. Attempted delivery, without a new delivery or collection being arranged within the timeframe allocated by the carrier
4. Delivery refused by the recipient

Once initiated by a carrier, we cannot prevent the return process. This process is slower than the outbound journey, and the return time depends on the location and reason for the return.

Returned packages may take up to 4 weeks to arrive at our warehouse, depending on the intended destination. We will email you to arrange reshipment as soon as we receive your package. We cannot issue refunds or replacements until returned packages arrive at our warehouse. In the event of loss during the return trip, we cannot issue refunds or replacement orders if the package was returned to the sender for reasons 1, 3, or 4 mentioned above.

T-shirt boxes include:

• 1 100% official football shirt.
• 1 Scarf (Premium, Elite and Retro boxes only)
• 1 Magazine
• CFSorpresa Limited Edition Trading Cards.
• CFSorpresa Membership Certificate.
• CFSorpresa merchandising.

We recommend you take a look at the description of each box or at our box comparison table in the How does it work? section.

Of course there are advantages to subscribing to our boxes!

With the subscription, you not only ensure you receive your regular dose of football surprises, but you also benefit from progressive discounts that reward your loyalty:

• First order: 5% extra discount.
• Second order: 10% extra discount.
• Third order: 15% extra discount.
  From the 4th order onwards: 10% extra discount.
• Fifth order: We will add a free album
  

This is our way of thanking you for being part of this amazing football community. The longer you stay, the more benefits you'll get! 🙌

You can review our subscription policies here: Subscription Policies

We don't have a public list of which teams appear in each box. Our stock varies daily, so it would be impossible to update the jerseys appearing in each box.

The range we set for each shirt is defined by several parameters:

• The design you have.
• The level of the team.
• Exclusivity.
  

The range of boxes (Standard, Premium, and Elite) isn't determined solely by club level. You can find more information in our box comparison table.

If a product is marked as a pre-order, it means that it is currently out of stock, but it will be restocked within approximately 10 to 15 days. By pre-ordering, you are guaranteed priority access to the product as soon as it becomes available.

Once you reserve your item and make your payment, you won't need to do anything else. When we receive the new inventory, we'll prepare your order and ship it, notifying you via email that it has been shipped along with the tracking number. (Please check your spam folder in case it ends up there.)

During times like Christmas, restocking times for requested products may be shorter, but we cannot know exactly when the carrier will arrive with the new shipment at our facilities.

At Surprise Football Shirts , we're just as passionate about football as you are. That's why we guarantee that all our shirts are 100% authentic and official, sourced directly from the teams or authorized licensees. Every shirt reflects quality, with original materials and designs.

We work hand in hand with teams and licensees to ensure authenticity with every purchase.

If you have purchased a Retro box and it does not have a technical sponsor or chest sponsor, it is because these shirts are official licensed reissues of the clubs themselves, made by themselves or by an authorized manufacturer.

This means that the club may currently have a different technical sponsor (Adidas, Nike, Umbro, Kappa, etc.) than it did a few years ago. That's why some of the reissues released by clubs don't include it, as it would contractually conflict with the current sponsor.

If you received a size you didn't order, it could be for two reasons:

1. We've adjusted the sizing because this brand's t-shirt runs narrower or wider than usual according to our size guide. Many of our t-shirts also come from regions where sizing doesn't correspond to European sizes. For example, a size L in a t-shirt from the United States might be a size XL or M in Spain. That's why we carefully adjust the sizes based on the approximate measurements in the chart. This is explained in the size guide .
2. It may have been a human error when preparing the box. If it is confirmed that it was indeed an error on our part, we will provide you with a free shipping label so you can make the exchange.

The boxes we send to our customers always have the same design and are generic (except for the Retro and our SPQR jersey boxes). This means that regardless of whether you ordered a Premium, Standard, Pre-Match, Low-Cost, or Elite jersey, they will always be the same when you receive them.

The physical design of the Box we send does not correspond to any category.

Yes, if you buy several boxes of the same model but different sizes, we add a sticker on the outside of each box with the corresponding size.

The same applies if you purchase different box models: we add a sticker indicating whether it's Standard, Premium, Elite, etc.

You can check the sizes of our garments by accessing our Size Chart page.

The magic of our soccer jersey surprise boxes lies in the surprise! 🎁⚽

The idea is that you don't know which jersey you'll receive, adding an exciting touch to the experience. However, if there are up to five teams you'd rather avoid, you can discard them and we'll make sure they're not in your surprise box! 😊

Proper care of your soccer jersey is important to keep it in good condition and prolong its lifespan. Below are three steps for washing and caring for your soccer jersey:

1. Storage: Before washing your soccer jersey, it's important to store it properly. Make sure to fold it and place it in a cool, dry place, away from direct sunlight. It's also recommended to store it in a place free from dust and moisture.
2. Washing: To wash your soccer jersey, follow the care instructions on the label. In general, it's recommended to wash soccer jerseys by hand or on a delicate cycle in the washing machine. Use a mild detergent and avoid fabric softeners. It's also recommended to wash the soccer jersey with similarly colored clothing to prevent discoloration.
3. Drying: Once washed, be sure to dry your soccer jersey properly. Do not expose it to direct sunlight and avoid using a dryer. It is recommended to hang it on a clothesline or lay it flat to dry. Make sure it is completely dry before folding or storing it.

It's important to note that some soccer jerseys have a patch. This can be washed with the jersey, but it's recommended not to put it in the dryer to avoid damage. By following these three simple steps, you can keep your soccer jersey in good condition and extend its lifespan.

At Camisetas Fútbol Sorpresa we only allow you to discard up to 5 teams . Although we can take into consideration your personal tastes if possible beyond the discards (for example: I like dark shirts / I like flashy things / I'm not a fan of English teams...), these suggestions may not always be fulfilled.

This is because our stock varies daily and is limited, beyond the 5 teams that are discarded. Camisetas Fútbol Sorpresa reserves the right to deny the free exchange if the customer has discarded leagues, entire countries or other discards that are not the 5 TEAMS TO DISCARD.

In the event that the customer has discarded more than 5 teams (for example, 7), only the first 5 teams that are noted will be considered. If you have already made another purchase with us previously, the team you were assigned will automatically be discarded.