By subscribing to our surprise box subscription service, you agree to the following conditions:

Minimum Order Commitment:

• The subscription has a minimum commitment of 3 orders before it can be cancelled.
• This means that you can request cancellation of your subscription only after you have received and completed at least three orders.

Order Rejection Policy:

• If you decide to refuse an order at the time of delivery, the return policies for withdrawal will apply, including any associated costs as stipulated in our general return conditions.
• The rejection of an order does not exempt one from fulfilling the minimum commitment of three orders.

Subscription Cancellation:

• Once you have fulfilled the minimum commitment of three orders, you can cancel your subscription at any time by contacting our customer service or through the tools available in your account.

For more details on returns, please review our Returns Policy section, where you will find the steps and requirements to process any issue.

If the product you have purchased has been acquired as a Reserve or Pre-sale (see order confirmation) , it will be shipped according to the time frames we indicate on the product, with the waiting time for stock replenishment being approximately 15 to 30 days.

Reserving a product means that the customer makes the purchase to guarantee priority delivery of the product once we receive the stock.

Return times are 14 calendar days from the date the order is delivered.

We have also extended the Christmas return period until January 8th for orders placed from November 24th, 2025 onwards.

At Camisetas Fútbol Sorpresa we only allow you to discard up to 5 teams . Although we can take into consideration your personal tastes if possible beyond the discards (for example: I like dark shirts / I like flashy things / I'm not a fan of English teams...), these suggestions may not always be fulfilled.

This is because our stock varies daily and is limited, beyond the 5 teams that are discarded. Camisetas Fútbol Sorpresa reserves the right to deny the free exchange if the customer has discarded leagues, entire countries or other discards that are not the 5 TEAMS TO DISCARD.

In the event that the customer has discarded more than 5 teams (for example, 7), only the first 5 teams that are noted will be considered. If you have already made another purchase with us previously, the team you were assigned will automatically be discarded.

Surprise Football Shirts gives the buyer a return period of 14 calendar days from the date of delivery of the Product.

Only returns of Products that meet the following requirements will be accepted:

• The product must be in perfect condition (except for manufacturing defects), complete, and in its original packaging.
• That the product has not been used in any way.

*Please note that the return shipping costs for cancellations or refunds are the responsibility of the buyer. The cost for mainland Spain and the Balearic Islands is €7.99 per package. For the Canary Islands, Ceuta, and Melilla, automatic returns are not available; therefore, the buyer must send the product via a post office with the printed return form included.

**For all other regions of the world, return shipping costs will vary by country. The buyer is responsible for these costs and must arrange shipping with their preferred carrier and include the return form inside the package. Returns cannot be processed through our online return portal.

***The above warning does not apply to products with manufacturing defects.

If you need to exchange a size and the order was placed outside of Spain, the buyer will be responsible for both the shipping costs to our facilities and the reshipping of the new size to their address. For more information on how to process this, please contact our Customer Service department.

No returns will be accepted in the following cases:

• If the Products are not in perfect condition (except for manufacturing defects).
• If more than 14 calendar days have passed since the delivery of the Product that you intend to return (including gift cards).
• If the product has been damaged by misuse or negligence (exposure to chemicals, caustic substances, open flame source, excessive heat, sharp objects...).
• Products customized by the customer.
• Cancellation of the programming order 2 months or less prior to the estimated delivery date of the Product.
• If the product was purchased on clearance or sale.
• If the product was purchased through an intermediary, the return must be requested directly through the intermediary, under their return policy.
• If the product labels are removed in any case, including in case of an error on our part in preparing the order in sizes or equipment selection.

Since the purpose of our website is to send our customers a random t-shirt, we cannot accept returns or offer refunds. That said, customer satisfaction is very important to us, so in exceptional cases, such as if you received a damaged or duplicate item, or if the size is significantly different from what you expected, we can offer an exchange.

If you received a size you didn't order, it could be for two reasons:

1. We've adjusted the sizing because this brand's t-shirt runs narrower or wider than usual according to our size guide. Many of our t-shirts also come from regions where sizing doesn't correspond to European sizes. For example, a size L in a t-shirt from the United States might be a size XL or M in Spain. That's why we carefully adjust the sizes based on the approximate measurements in the chart. This is explained in the size guide .
2. It may have been a human error when preparing the box. If it is confirmed that it was indeed an error on our part, we will provide you with a free shipping label so you can make the exchange.

*In the cases described, when a return is attempted by the customer who is subject to withdrawal as provided herein; the customer must assume the amount described above as “reverse logistics” and 10% on the final price of the product or products returned as a depreciation and warehouse management fee.
The cost of the priority pass service will not be refunded.

**The above warning does not apply to products with manufacturing defects.

CFS AUTOMATION SL (“SURPRISE FOOTBALL SHIRTS”) and the buyer (the “Buyer”) of the clothing items, SURPRISE FOOTBALL SHIRTS products (the “Product/s”), acknowledge to the final consumer buyer of the Products (“User”), the replacement and repair periods for the same for defective product , required at any time according to the Consumer and User Protection Law .

Only returns of Products that bear the original labels and have the Original Product seal will be accepted. To request the return of Products, it must be done through our website RETURNS PORTAL

Please note; If you wish to exchange your shirt for a different size, we will try to match the shirt you initially received, although due to stock limitations this is not always possible. If the reason for the exchange is that you would prefer a shirt from another team, we can only exchange it ONCE. The stated timeframe for making the exchange is 14 days from receipt of the order.

You MUST return the shirt in the condition you received it, if you have removed the tags we will not be able to issue an exchange.

Additionally, you MUST print and complete the following form and include it when you return the shirt to us. If you do not enclose this form when you return your shirt, it will be extremely difficult for us to track it and we cannot guarantee that you will receive a replacement. Additionally, it is your responsibility to pay for postage on any returned items.

Download the form here

If you are unable to print the form above, you can clearly write the information we need on a separate sheet of paper and include it with your return.

For any further support, you can contact us through the ' Contact ' page.

If you're ready to make your return, you can do so by clicking the following link:

Important: This portal is only valid for the Iberian Peninsula and the Balearic Islands. If you're from another region, you'll need to manage the return or exchange yourself through the shipping company of your choice.

Start with my return